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House of Supreme

Buy direct from the factory since 1999.

Legal

Privacy Policy

How House of Supreme collects, uses and protects the personal information you share with us.

Last updated 22 October 2026

We respect your privacy. This policy explains what personal information House of Supreme collects, why we collect it, who we share it with, and the choices you have. It applies to this website and to the enquiry and quote forms on it.

Who we are

House of Supreme manufactures and installs made-to-order shutters, blinds, flyscreens and clear armed bars. We have been operating since 1999.

For the purposes of the Protection of Personal Information Act, 2013 (“POPIA”), House of Supreme is the responsible party for the personal information described in this policy.

Our details

  • House of Supreme
  • 430 Northumberland Ave, Northriding, Johannesburg, 2162, Gauteng, South Africa
  • Email: gauteng@houseofsupreme.co.za
  • Phone: +27 (0)11 462 7096

Information we collect

Information you give us

When you submit an enquiry or quote request, or contact us by email or phone, we may collect:

  • your name;
  • your email address;
  • your phone number;
  • the branch or area you select;
  • the product or range you are interested in;
  • the message or details you choose to share.

If you contact us by phone, we may keep a note of the conversation so we can follow up accurately.

Information collected automatically

When you visit the website, we may collect:

  • your IP address;
  • your browser type, device type and operating system;
  • the pages you visit, the time and date of your visit, and the page that referred you;
  • general location information derived from your IP address;
  • how you interact with the site, such as clicks and form starts.

What we do not collect through this website

We do not collect identity numbers, bank details or payment card details through the website. Please do not send that information through an enquiry form. If we need it later, we will tell you how to provide it securely.

Children

This website and our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information, contact us and we will delete it.

How we use your information

We use personal information to:

  • respond to your enquiry and answer your questions;
  • prepare quotes, arrange consultations and coordinate installations;
  • provide the products and services you request and manage our relationship with you;
  • improve our website, products and services;
  • understand how our website and advertising perform;
  • prevent fraud, protect our rights and comply with the law.

Under POPIA, we rely on one or more of the following grounds:

  • your consent, when you submit an enquiry or ask us to contact you;
  • performance of a contract, when we quote for or supply products or services;
  • our legitimate interests, such as improving our services, securing the website and measuring our marketing, where those interests are not overridden by your rights;
  • a legal obligation, where we must keep or disclose information.

We do not sell or rent your personal information.

Cookies and tracking technologies

We use cookies and similar technologies to keep the website working and to understand how it is used.

Essential cookies

These are needed for the website to function, such as remembering form state or security settings. They do not track you across other websites.

Analytics

We use Google Analytics 4, loaded through Google Tag Manager, to understand how visitors use the site — for example, which pages are popular and how people move through the site. Analytics data is aggregated and does not identify you by name.

Advertising

We use Google Ads conversion tracking to measure whether our advertising leads to enquiries. When you submit a form, Google may set or read cookies to attribute that enquiry to a campaign. We do not send your name, email address, phone number or message to Google in the tracking data.

Managing cookies

You can block or delete cookies in your browser settings. If you block all cookies, parts of the website may not work as intended. You can also:

Who we share your information with

We share personal information only where necessary:

  • Service providers who process information on our behalf, including Google Workspace (email), Google Sheets and Google Apps Script (our lead record), Google Analytics and Google Ads, and our website hosting and IT providers. They may only use the information to provide their service to us.
  • Our branches and authorised agents where sharing the enquiry is necessary to respond to you or fulfil an order.
  • Professional advisers, regulators or law enforcement where we are required or permitted by law to disclose it.
  • A buyer or successor if our business is sold or transferred, subject to this policy.

We do not sell your personal information.

Cross-border processing

Some of our service providers, including Google, may process personal information outside South Africa. Where that happens, we take reasonable steps to ensure the information receives an adequate level of protection, as required by POPIA.

How long we keep your information

We keep personal information only for as long as we need it:

  • Unsuccessful enquiries: up to 24 months, so we can follow up and keep a record of the enquiry.
  • Quotes, orders and customer records: up to 5 years after the last transaction, for tax, warranty, legal and accounting purposes.
  • Analytics data: according to our Google Analytics retention settings.
  • Marketing preferences: until you opt out or ask us to delete them.

If we need to keep information longer for a legal claim or a legal obligation, we will do so only for that purpose.

Your rights under POPIA

You have the right to:

  • ask whether we hold personal information about you and request a copy;
  • ask us to correct or delete information that is inaccurate, irrelevant, excessive or out of date;
  • object to processing based on our legitimate interests;
  • withdraw consent where we rely on consent;
  • opt out of direct marketing at any time;
  • lodge a complaint with the Information Regulator.

To exercise these rights, email gauteng@houseofsupreme.co.za with the subject “Privacy request”. We may need to verify your identity before we act. We will respond as soon as reasonably practicable.

If you are not satisfied with our response, you can contact the Information Regulator:

How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people who need it to do their work. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

If a data breach affects your personal information, we will notify you and the Information Regulator as required by POPIA.

Direct marketing

We do not sell your information and we do not add you to a marketing list just because you sent an enquiry. If we would like to send you news, offers or product updates, we will ask for your consent first. You can opt out at any time.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. If the change is significant, we will also post a notice on the website.

Contact us

If you have a question about this policy or how we handle your personal information, contact our Information Officer:

  • House of Supreme
  • 430 Northumberland Ave, Northriding, Johannesburg, 2162, Gauteng, South Africa
  • Email: gauteng@houseofsupreme.co.za
  • Phone: +27 (0)11 462 7096